FAQ
A little more clarity,
before we begin.
Answers about our services, working process, pricing and approach.
What does CPAET do?+
CPAET Solutions Inc. provides 100% remote accounting support for charities and nonprofit organizations in Canada. Our core services are bookkeeping, payroll, tax filing and grant financial reporting. Political Financing & Record Keeping is available as a separately scoped additional service.
Who do you work with?+
Our primary focus is small charities and nonprofit organizations in Canada. We begin by discussing your organization’s status, records and reporting needs to see whether the agreed scope is a fit.
Which services can I choose?+
Bookkeeping, payroll, tax filing preparation and grant reporting can be discussed individually or as an all-in package. The exact deliverables and responsibilities are confirmed before engagement.
Do you provide audits or review engagements?+
No. Audit, review and other assurance engagements are not offered. If your organization or funder needs assurance, you will need to engage an appropriately qualified provider separately.
What does tax filing support include?+
Preparation of the annual forms itemized in your engagement, from clean, reconciled books. This may include T3010 for a registered charity, T2 for an incorporated NPO, and T1044 where required. Forms are scoped individually rather than automatically bundled. T4 and T4A slips and summaries belong to payroll or payment reporting.
What does grant reporting include?+
A defined financial report prepared from your project records and funder requirements. The all-in package includes one simple grant report for one project per fiscal year. Additional reports or complexity are scoped separately.
How do we get started?+
Start with a conversation about your organization and the support you need. We then agree on scope and pricing, complete setup, gather documents and clarify questions, then review, approve and deliver the agreed work.
What information should we prepare?+
Useful starting points include your annual revenue, organization type, employee count, current accounting setup, recent records, grant obligations and upcoming deadlines. Please do not include confidential financial records in an introductory booking.
Can you work with our existing records?+
We first review how your records are maintained and what is needed. Any transition or historical cleanup work is discussed and scoped before engagement.
How long does setup take?+
The timing depends on access, completeness of records and the agreed services. We confirm a practical schedule after understanding the work; setup timing is confirmed for each engagement.
Are these final prices?+
Published prices are starting points in CAD, before GST/HST. We confirm the final fixed fee after reviewing workload, records and scope.
What is included in the all-in package?+
Monthly bookkeeping, bank reconciliations and management reports; payroll processing, pay stubs and remittance schedules; one scoped annual filing package; and one simple grant report for one project per fiscal year. It is a 12-month plan billed monthly. First-year setup is additional, and any work outside scope is quoted separately before it begins.
How is the all-in plan billed?+
The all-in package is a 12-month plan billed monthly. The services, fair-use limits, annual filing forms and any first-year setup fee are confirmed in your engagement.
Is first-year setup included in the monthly fee?+
No. A separate one-time setup fee applies for the first year. The amount depends on the revenue band and confirmed scope.
What if revenue is over $500,000?+
We prepare a custom quote based on your organization’s needs. Revenue alone does not determine workload, so we will also discuss your records, team, projects and reporting requirements.
Are there transaction or payroll limits?+
Payroll limits are 3, 5, 8 or 10 employees across the four revenue bands. Fair-use limits for payroll headcount, monthly transactions and accounts are confirmed in writing. Work beyond those limits is quoted separately before it begins.
Why don’t you have a phone number or physical office?+
CPAET is a fully remote firm, supporting clients across Canada. We use email for day-to-day communication and scheduled Google Meet appointments for consultations. Booking ahead gives us time to understand your questions and prepare, while a remote model keeps support convenient and helps manage overhead.
How do we communicate with your team?+
Email [email protected] for document requests, updates and ongoing questions. We use scheduled Google Meet appointments for consultations and discussions. You can book a call through our booking page.
What is our team responsible for?+
Your team provides complete and accurate source information on the agreed schedule, responds to questions and approves relevant outputs or submissions. We agree on these responsibilities at the start.
What if our needs change?+
Tell us when your team, grants, activities or reporting obligations change. We will review the impact and agree on any scope or fee changes before undertaking additional work.
Can you help with an urgent deadline?+
We can discuss it, but availability and feasibility must be confirmed after reviewing the records and work required. Urgent turnaround depends on the agreed scope and availability.
How is AI used in your work?+
AI-assisted tools may help organize information and streamline routine accounting tasks. People review the outputs, check context and follow up on questions. Tool use is considered within the agreed service scope and privacy requirements.
How will we share financial documents?+
Before onboarding, we agree on an appropriate document-sharing method, access permissions and responsibilities. Please do not send bank credentials, social insurance numbers or confidential financial records through an introductory booking or ordinary inquiry email.
How do you protect personal information?+
CPAET is committed to handling personal information in accordance with applicable Canadian privacy law, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial requirements. Our approach is to limit collection to what is needed, restrict access to authorized people, retain information only for appropriate purposes and use safeguards proportionate to its sensitivity. See our Privacy Policy for details and contact information.
Where is information stored, and do international privacy rules apply?+
Website hosting, email, booking and agreed service providers may process information in Canada or other countries. Canadian privacy obligations continue to apply to relevant cross-border processing. We discuss service-provider and location requirements before handling client records. International rules, such as the EU General Data Protection Regulation (GDPR), apply only when their territorial and activity requirements are met; we assess those requirements where relevant. We do not promise Canada-only storage.
Will our data be used with AI tools?+
Before using client information with an AI-assisted tool, we assess the purpose, information sensitivity, provider terms and applicable privacy requirements, and confirm the agreed handling arrangements. Contact us to discuss restrictions on AI use or data location before providing records.
Does this website collect information?+
This website has no on-site inquiry form, embedded calendar or added advertising or analytics scripts. Cloudflare hosting may process technical access data. Email, Google booking and LinkedIn links take you to separate services with their own privacy practices. See our Privacy Policy.
A CLEAR NEXT STEP
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