FAQ
Services
Steps
Prices
Supports
Safety
Services
What services do you provide?
We specialize in tax filing and reporting for non-profit organizations (NPOs) and registered charities. Our services include:
T2 and T1044 filing for NPOs
T3010 filing for registered charities
Financial analysis & tax compliance reports
GST/HST returns and rebate forms
T4 and T4A preparation
CRA correspondence and advisory
Who is your customer?
Our clients are non-profit organizations (NPOs) and registered charities across Canada that need reliable, compliant, and affordable support for annual tax filings and financial reporting. We especially support small to medium-sized organizations looking for a fully virtual, modern accounting experience.
Do you provide bookkeeping or financial statement preparation?
We do not provide ongoing bookkeeping at this time. However, if you require year-end document organization or basic working paper compilation to support your tax filings, we can provide a custom quote.
How are you different from other accounting firms?
Unlike traditional firms, Canaan operates 100% online—making it easy and convenient for you to get support from anywhere in Canada. We’re a small, specialized team focused on non-profits and charities, which means we truly understand your unique needs.
Unlike large firms, where your file may be passed between departments, we offer personalized, consistent service with timely responses and direct communication. Our lean structure allows us to provide attentive, cost-effective support—without sacrificing quality.
Steps
What’s your process?
We keep things simple and efficient:
- Book a free consultation via our website
- We’ll review your needs and request relevant documents.
- Once your documents are complete, we’ll begin the return preparation
- You’ll receive a draft to review and approve before we file
- We submit your return to CRA and provide a copy for your records
- Optional: We also provide financial analysis and compliance reports to support your board
How fast can you start?
We can start as soon as you’ve booked a consultation and provided your financial documents. In most cases, we begin within 1–2 business days of receiving all required files.
How long does it take to complete a return?
Our standard turnaround time is 10–15 business days from the time we receive all necessary documents. Expedited service (within 5 business days) is available for an additional fee.
Prices
What are your prices?
We offer transparent, flat-fee pricing based on your organization’s annual revenue. Please see our Pricing Page for a detailed breakdown of our service packages.
How do I pay you?
We accept payment via e-transfer or bank deposit. You’ll receive an invoice with payment information once the engagement is confirmed.
Supports
Why don’t you have a phone number or physical office?
We are a 100% remote firm, designed to meet the needs of today’s clients. By eliminating traditional office expenses, we’re able to offer professional accounting services at fair, transparent prices.
Instead of phone calls or walk-ins, we use an appointment-based system via Google Meet. This allows us to focus on quality, be fully prepared for each meeting, and respect everyone’s time.
Our digital-first model also lets us serve clients across Canada with speed, accuracy, and flexibility — powered by cloud technology and smart automation.
We believe that modern service should be efficient, affordable, and accessible — no overhead, no wait times, just results.
How do we communicate with your team?
We primarily communicate through:
• Email – For document requests, updates, and ongoing correspondence
• Google Meet – For scheduled consultations and discussions
Our goal is to provide clear, efficient, and accessible communication in a fully remote environment.
How fast can I expect a response?
We aim to respond to all client messages and emails within 1 business day. If you have an urgent need, you can mark your message as “urgent”.
Safety
How do we get our documents and information to you?
We use a combination of Google Forms and Google Drive to collect and store your information securely. All files are encrypted and stored in our protected cloud environment.
Is my data secure?
Yes! We use Google Workspace (Google Drive) for secure file storage and access.
All accounts are protected with two-factor authentication (2FA), and we follow best practices for data encryption and client confidentiality in compliance with Canadian privacy laws (PIPEDA).